With Campus Carriers PLUS added to your reservation you'll receive all of these additional benefits:
Instead of the normal three-hour pick up/delivery window that we provide you, we will schedule you a more specific ONE-hour window within your Date/Time selection. This means less time that you need to wait in your room for us.
There are often a few days and times that are in high demand for pick up and delivery. Preferred Date/Time selections will be offered first to all PLUS customers before non-PLUS customers.
PLUS customers will receive the opportunity to increase their maximum coverage to a total of $2000.
This provides you with a direct number (without touch-tone prompts) that directly gets you in touch with a customer service specialist. If we miss you and you leave a message you'll be first to receive a call back.
PLUS customers who order the Total Solution will receive an additional roll of packing tape for FREE and PLUS customers who order individual Standard Boxes will receive one FREE roll of packing tape.
When Delivery Dates/Times are published in the summer you'll be the first to know; this means you'll be one of the first to register for a date/time that works best for you before the time becomes fully booked.
These Terms and Conditions are part of the Campus Carriers Reservation Process and Packing Tips and Instructions to which all three are collectively, the "Agreement". In this Agreement, Campus Carriers, LLC is referred to as "Campus Carriers" or the "Company", and the customer is referred to as "you" or the “Customer” or “Alternate Contact” which is any individual specified by the customer. This Agreement is between you or your Alternate Contact and Campus Carriers regarding the services you have reserved pursuant to the Agreement. The Customer acknowledges that there are no terms, conditions, warranties, guarantees, understandings or representations that are not fully set forth in this Agreement. No variation of this Agreement is binding on the Company unless agreed to in writing and signed by an authorized officer of Campus Carriers. To the extent of any conflict between the terms of the Reservation Process and Customer Contract and these Terms and Conditions, these Terms and Conditions shall be controlling. Campus Carriers reserves the right to amend any portion of this explanation at any time. The most up-to-date version of this explanation can be found at the Campus Carriers website (http://www.campuscarriers.com).
Services include 1) the delivery of your boxes and packing tape to the Customer via locations setup on campus for the Customer to pick up these items; 2) pick up of the Customer's belongings during the scheduled pick up date and time at the Customer's residence; 3) transportation of Customer's belongings to the Campus Carriers storage facility; 4) delivery of Customer's belongings to his/her residence on or off campus at the available and scheduled delivery date and time.
The Customer will be prompted to submit pertinent contact information for their reservation during the Reservation Process. Customer Contact Information shall include Parent Name, Parent Phone Number, Parent E-mail Address, Permanent and/or Parent Mailing Address, Student Name, Student Phone Number, Student E-mail Address.
The Customer acknowledges that it is their sole responsibility for keeping their Customer Contact Information updated and accurate throughout the entire time that services are being rendered by Campus Carriers. Campus Carriers shall not be held responsible for any scheduling delays or failure to communicate information due to incorrect or out-of-date Customer Contact Information. Customer Contact Information can be updated by the Customer at any time by accessing their account at the Campus Carriers website or by e-mailing email@example.com.
Dates will be available to choose from during the reservation process for 1) pick up of Customer's belongings that will be stored with Campus Carriers; 2) delivery of Customer's belongings to his/her residence at the end of the storage period.
Customer will be required to choose dates at the time of their reservation or at an alternate time specified by Campus Carries with the knowledge that they are free to login and change their scheduled dates by logging into their account up until the scheduling cut-off date specified by Campus Carriers. At the time of the cut-off date all scheduling will be frozen and you will no longer be able to change your scheduled dates. In some rare situations a change can be made after the cut-off date with payment of fees dictated by Campus Carriers no less than $50 and no more than $100.
All dates and times are subject to change and are subject to non-availability. As reservations are processed, dates will be made unavailable to avoid over-crowding on particular days and times. The Customer is responsible for being available for the entire duration of their scheduled time. If the customer is not available or prepared for pick up or delivery as detailed in the Packing Tips and Instructions at any point during their scheduled delivery times, a fee no less than $50 and no more than $100 will be assessed and an alternate date and time for pickup or delivery will be dictated by Campus Carriers according to staff availability. Campus Carriers staff is not permitted to wait for any period of time for the Customer to arrive and transfer their belongings to Campus Carriers or to finish the packing of Customer's belongings.
An Alternate Contact can be specified by the Customer. An Alternate Contact is responsible for being available during the entire duration of the pick up or delivery time and at the pick up or delivery location and is authorized by the Customer to handle and abide by all of the terms of this Agreement. The Alternate Contact is also authorized by the Customer to handle and sign for the transfer of belongings to Campus Carriers or acceptance of belongings from Campus Carriers.
The Customer is responsible for picking up the boxes and any other packing materials distributed on campus by Campus Carriers. Distribution of packing materials typically occurs the week before the first scheduled Pick Up Date and Time. The Customer will be contacted via e-mail and notified of the procedures for picking up their packing materials.
Failure of the Customer to pick up their packing supplies may result in an automatic cancellation of services. If the Customer fails to pick up their packing supplies and their scheduled Pick Up Date and Time is within 7 days, cancellation and an assessment of a $100 cancellation fee may apply.
Third-party corrugated boxes or packing tape that is not distributed by Campus Carriers can not be used by the Customer without the approval of Campus Carriers. If the Customer failed to pick up their packing supplies and alternative boxes and packing supplies are approved by Campus Carriers and used by the Customer, no refund shall be issued for packing materials that would have otherwise been distributed to the Customer if they had picked up their supplies during the scheduled Distribution of Packing Supplies.
The Customer acknowledges that he/she has inspected the boxes and packing materials provided to them by Campus Carriers and that each is in good condition and suitable for storing his/her goods and belongings during the storage period.
The Customer acknowledges that he/she has reviewed, understands and agrees to abide by the Campus Carriers Packing Tips and Instructions. The Customer is solely responsible for packing his/her belongings properly and in a manner that is suitable for storage based on the Campus Carriers Packing Tips and Instructions. Customer belongings that have not been packed as specified in the Campus Carriers Packing Tips and Instructions may be denied pick up and storage services at the sole discretion of Campus Carriers.
Campus Carriers will not be responsible for packing belongings into boxes or preparing belongings for transport and will not be responsible for the Customer's negligence or willful misconduct in packing. Campus Carriers is held harmless for damaged items or boxes that are packed improperly by the Customer. Improper packing includes but is not limited to boxes, plastic drawers, bins and suitcases that are packed beyond their maximum weight limits specified in the Campus Carriers Packing Tips and Instructions.
The Customer acknowledges that hazardous materials, explosives, firearms, flammable items, cash, high-value items, expensive jewelry, contraband, food, perishable items, soiled items, wet or damp items, and liquids cannot be stored with Campus Carriers.
Campus Carriers Packing Tips and Instructions - It is required that all aspects of Campus Carriers Packing Tips and Instructions are followed in order to avoid fees and/or refusal of service and/or damage in which Campus Carriers will be held harmless.
The Customer understands his/her responsibility for choosing and scheduling a date and timeslot that is suitable to his/her schedule. Campus Carriers does not guarantee that pick up will occur at a specific time during the Customer's chosen date and timeslot due to unforeseen circumstances outside of Campus Carriers’ control. During the Customer’s chosen date and timeslot a Campus Carriers representative will arrive to pick up the Customer’s boxes and belongings. At the time of pick up, the Customer or Alternate Contact will sign a Pick Up Receipt detailing that the belongings specified on the receipt were picked up and are in the possession of Campus Carriers. Campus Carriers shall be held harmless for claim of loss for any items not detailed on the Customer’s copy of the Pick Up Receipt.
If a Customer or Alternate Contact is not available during their scheduled Pick Up Date and Time or their belongings are not prepared and packed appropriately according to the Campus Carriers Packing Tips and Instructions a $100 Missed Pick Up fee may apply.
The Customer or Alternate Contact is permitted to add or remove items to a reservation at the scheduled pick up date and time. However, it is requested that every effort is taken by the Customer to add or remove items to their reservation prior to the 24 hour period before their scheduled pick up date and time via the Campus Carriers website. If an item is not listed on the Campus Carriers website and item list, a custom quote for the item can be obtained by e-mailing firstname.lastname@example.org.
The Customer acknowledges that all pricing at the time of adding any additional items, either before the scheduled pick up or at the time of the scheduled pick up, is subject to the pricing at the time of making the addition and must be an item specified on Campus Carriers’ website and item list. Any items that are not on the Campus Carriers website and item list that are added at the time of pick up are to be noted on the Pick Up Receipt, reviewed by the Campus Carriers and assessed a fee based on size, weight and how complex the item is to pick up or deliver. Price assessment and adjustment of items added at the time of pick up is typically made within 30 days of the scheduled pick up day and time. Additionally, the pick up and storage of items that are not on Campus Carriers’ website and item list or items that do not match the descriptions and classifications on the Campus Carriers’ website and item list can be refused at the sole discretion of Campus Carriers. Any items added at the time of pick up or adjustments to be made due to inaccurate item classifications or overweight items (See: Packing Tips and Instructions) will be invoiced and payment is due at the time the invoice is issued to the Customer.
Items removed by the Customer or Alternate Contact from a storage reservation at the scheduled pick up date and time will be noted on the Pick Up Receipt and assessed by Campus Carriers in order to make any necessary price adjustments or refunds. Any refund assessed is limited to the amount paid by the Customer for the pick up, storage and delivery of the removed item. Assessment and any pricing adjustments are typically made within 30 days of the scheduled pick up date and time.
The Customer acknowledges that he/she is the lawful owner of the items being stored or are otherwise authorized to execute this Agreement on behalf of the lawful owner.
All items must be packed by the Customer in a fashion suitable for storage. Campus Carriers is held harmless for damaged items and content within boxes or other containers that are packed improperly by the Customer. It is imperative that all aspects of the Campus Carriers Packing Tips and Instructions are followed.
The Customer acknowledges that hazardous materials, explosives, firearms, flammable items, cash, high-value items, expensive jewelry, contraband, food, perishable items, soiled items, wet or damp items, and liquids cannot be stored with Campus Carriers. Furthermore, the Customer acknowledges that the Customer is liable for any damage that the Customer's stored items and belongings may inflict on the property of others while in storage or being transported.
Customer personal belongings will be stored at the Campus Carriers’ climate regulated storage facility. Campus Carriers storage facilities are not climate controlled but rather climate regulated which means high ceilings, proper airflow, ventilation and humidity control is maintained to avoid any negative effects throughout the course of the storage period. The Customer's belongings will be stored for the time between the Pick Up Date and Time and Delivery Date and Time.
Delivery service includes delivery to a Customer’s location either on campus at the same university from which belongings were picked up, or to an off campus location within a 5 mile radius of campus. A $25 delivery fee will be incurred for any off campus deliveries within a 5 mile radius of campus. Deliveries occurring outside of a 5 mile radius of campus are subject to additional fees to cover the added cost of delivery and will occur only at the sole discretion of Campus Carriers.
The Customer understands his/her responsibility for choosing and scheduling a date and timeslot that is suitable to his/her schedule. Campus Carriers does not guarantee that delivery will occur at a specific time during the Customer's chosen date and timeslot due to unforeseen circumstances outside of Campus Carriers’ control. During the Customer’s chosen date and timeslot a Campus Carriers representative will arrive to deliver the Customer’s boxes and belongings. At the time of delivery, the Customer or Alternate Contact will sign a Delivery Receipt detailing that the belongings specified on the receipt were delivered and to confirm that all items were received in satisfactory condition and Campus Carriers will relinquish possession of items to the Customer and be held harmless for any and all claims of damage or wrongdoing. Campus Carriers shall be held harmless for claim of loss or damage for any items not otherwise specified on the Customer’s copy of the Delivery Receipt.
If a Customer or Alternate Contact is not available to receive their belongings from Campus Carriers during their scheduled Delivery Date and Time a $100 Missed Delivery fee may apply.
The Customer understands that Delivery must occur during the Delivery Schedule dictated by Campus Carriers. Typical delivery will occur within the week before Fall Semester/Quarter of each school year with some additional earlier days for special interest groups. The Customer further understands that any special/custom delivery arrangements that fall outside of the Delivery Schedule dictated by Campus Carriers will incur a fee of a minimum of $150 and a maximum of $300 to cover the cost of staff and equipment for a special/custom delivery.
If Customer fails to choose a Delivery Date and Time, additional storage fees may apply for each month or portion thereof after the first day of classes at Customer’s university. Additionally storage fees are in addition to special/custom delivery fees.
Customers interested in extending their storage beyond the first day of classes at Customer’s university for any given fall semester (or equivalent) are required to arrange the extended duration of storage with Campus Carriers by contacting email@example.com. Additional extended storage fees of no less than $50 per month and no more than $100 per month will apply. Monthly billing is billed per month or portion thereof.
Unless an official group delivery date and time is established by Campus Carriers to deliver items for Customers in extended storage, a minimum of a $150 and maximum of $300 delivery fee will be assessed to cover the cost of equipment and labor for such special/custom delivery.
If Customer fails to choose a Delivery Date and Time additional storage fees may apply for each month or portion thereof after the first day of classes at Customer’s university. Storage fees are in addition to special/custom delivery fees.
If Campus Carriers can not make contact with Customer within 60 days after the first day of classes at Customer’s university for any given fall semester (or equivalent) in order to setup an extended storage payment plan, ownership of all of the customer’s belongings may be assumed by Campus Carriers and may be disposed of at Campus Carriers’ sole discretion.
In the event that certain situations occur Campus Carriers may access the Customer's belongings without providing prior notice. Specific situations include but are not limited to 1) removal of items from the Customer's belongings that may be leaking, emitting fumes or odors or that may harm or endanger other personal property 2) security purposes 3) to repair damaged or wet boxes 4) to comply with a court order or law 5) to remove items not permitted for storage.
If for any reason you need to access your boxes and belongings before or after the normal delivery period, you must contact Campus Carriers by e-mail at firstname.lastname@example.org to make such request. A minimum 7-10 days notice is required when processing an early/late delivery request allowing time to coordinate labor and equipment for such delivery. A fee of no less than $150 and no more than $300 will be issued to the customer for early/late delivery arrangements due to the cost of coordinating labor and any other resources outside of the Delivery Schedule.
All reservations must be paid in full at the time of completing the Reservation Process. Reservations that are not paid in full will not be processed or confirmed. Payment forms accepted include MasterCard, Visa, Discover and American Express credit or debit cards. In the event that the Customer's card cannot be authorized, the reservation will not be processed until the Customer's account is paid in full.
If the Customer wishes to cancel their reservation, an email must be sent to email@example.com with his/her reservation information including both Customer name and Order ID. The Customer acknowledges that fees for goods and services already provided will not be refunded. Fees incurred may include but are not limited to: cost of boxes and materials, fees for distributing boxes and materials, and any early retrieval fees. Cancellations made less than 7 days in advance of your currently scheduled Pick Up Date and Time are subject to a $100 fee in addition to all other fees for goods and services already provided by Campus Carriers. All invoiced charges and fees are due at the time that invoices issued by Campus Carriers to Customer.
The Customer acknowledges that the maximum amount of insurance coverage available is $1500 and $2000 for those that purchase the Campus Carriers PLUS service. The insurance amount is limited to the apportioned value of items in storage claimed by the Customer during the Reservation Process.
The Customer acknowledges that insurance coverage included with a storage reservation covers damage in the case of loss and/or damage to stored goods from fire, hurricane, tornado, wind, vandalism, lightning, smoke, hail, building collapse, explosion and burglary.
Campus Carriers does not insure against improperly packed items, excessively fragile items, particle board furniture, minor damages such as scratches and dents caused by normal handling, concealed damages, damage or loss of digital files, or any damage that occurs without evidence of physical damage to the exterior of the box, or items that were not packed according to the Campus Carriers Packing Tips and Instructions. Furthermore, there is no coverage for loss or damage caused by or resulting from war, flood, earthquake, vermin or climatic conditions such as rust, mold or mildew.
Due to the design and nature of particle board furniture, Campus Carriers is held harmless for any damage caused during moving and storage of these particular items. Unfortunately particle board furniture is not designed to move once it is built. Since particle board furniture is popular among college students, Campus Carriers will accept these items and do everything possible to avoid damage. It is recommended that the Customer wraps and protects particle board furniture to their best ability.
Campus Carriers is not responsible for loss or damage of an item that occurs before Campus Carriers takes possession of such items. Such situations may include but are not limited to damage that may occur to items while inside or outside the Customer's residence awaiting pick up.
Campus Carriers’ extent of liability for damaged items is the cost of restoring the property to its condition before moving and storage services took place. For lost items, coverage is limited to the actual current and cash value of the property.
If the Customer wishes to make a claim of damage or loss, all other options for coverage including any coverage held by a parent should first be exhausted.
To place a claim of damage or loss, Customer shall e-mail Campus Carriers at firstname.lastname@example.org to request official claim information and claim form. Furthermore, Customer acknowledges that all claims must be filed with Campus Carriers within 10 days from the Customer’s scheduled Delivery Date and Time.
Campus Carriers is not responsible for any loss or damage to the Customer's belongings, boxes or their contents unless loss or damage is caused directly by Campus Carriers' negligence and willful misconduct. The maximum liability exposed to Campus Carriers is limited to and shall not exceed the fees that the Customer has paid for the Services rendered by Campus Carriers and the apportioned total declared value the Customer states during the Reservation Process.
The invalidity or unenforceability of any provisions of this Agreement shall not affect the validity or enforceability of any other provision of this Agreement, which shall remain in full force and effect.