No Commitment. Cancel up to 7 days before your pick up time.
These Terms and Conditions are part of the Campus Carriers Reservation Process and Packing Tips and Instructions to which all three are collectively, the "Agreement". In this Agreement, Campus Carriers, LLC is referred to as "Campus Carriers" or the "Company", and the customer is referred to as "you" or the “Customer” which is the student or parent contact associated with each reservation or “Alternate Contact” which is any individual specified by the customer. This Agreement is between you or your Alternate Contact and Campus Carriers regarding the services you have reserved pursuant to the Agreement. The Customer acknowledges that there are no terms, conditions, warranties, guarantees, understandings or representations that are not fully set forth in this Agreement. No variation of this Agreement is binding on the Company unless agreed to in writing and signed by an authorized officer of Campus Carriers. To the extent of any conflict between the terms of the Reservation Process and Customer Contract and these Terms and Conditions, these Terms and Conditions shall be controlling. Campus Carriers reserves the right to amend any portion of this Agreement at any time. The most up-to-date version of this Agreement can be found at the Campus Carriers website (http://www.campuscarriers.com).
Services include 1) the delivery of your boxes and packing tape to the Customer via locations setup on campus or another location as specified by Campus Carriers for the Customer to pick up these items; 2) pick up of the Customer's belongings during the scheduled pick up date and time at the Customer's residence; 3) transportation of Customer's belongings to the Campus Carriers storage facility; and/or 4) delivery of Customer's belongings to his/her residence on or off campus at the available and scheduled delivery date and time.
The Customer will be prompted to submit pertinent contact information for their reservation during the Reservation Process. Customer Contact Information shall include Parent Name, Parent Phone Number, Parent E-mail Address, Permanent and/or Parent Mailing Address, Student Name, Student Phone Number, Student E-mail Address.
The Customer acknowledges that it is their sole responsibility for keeping their Customer Contact Information updated and accurate throughout the entire time that services are being rendered by Campus Carriers. Campus Carriers shall not be held responsible for any scheduling delays or failure to communicate information due to incorrect or out-of-date Customer Contact Information. Customer Contact Information can be updated by the Customer at any time by accessing their account at the Campus Carriers website or by e-mailing support@campuscarriers.com.
Dates will be available to choose from during the reservation process for 1) pick up of Customer's belongings that will be stored with Campus Carriers; and/or 2) delivery of Customer's belongings to his/her residence at the end of the storage period. At times, Campus Carriers will accept reservations without dates for pick up and/or delivery being posted and Customer will be notified at a later date to login and select their pick up date and time and/or their delivery date and time.
Customer will be required to choose dates at the time of their reservation or at an alternate time specified by Campus Carries: Customer is free to login and change their scheduled dates by logging into their account until the scheduling cut-off date specified by Campus Carriers. At the time of the cut-off date, all scheduling will be set and Customer will no longer be able to change the scheduled dates. A change can be made after the cut-off date with payment of fees dictated by Campus Carriers of no less than $50 and no more than $100 in extreme circumstances as determined by Campus Carriers in their sole discretion.
All dates and times are subject to change and are subject to non-availability. As reservations are processed, dates will be made unavailable to avoid over-crowding on particular dates and times. The Customer is responsible for being available for the entire duration of their scheduled time. If the customer is not available, or is not prepared for pick up or delivery as detailed in the Packing Tips and Instructions at any point during their scheduled delivery times, a fee of no less than $50 and no more than $100 will be assessed and an alternate date and time for pickup or delivery will be assigned by Campus Carriers based on availability. Campus Carriers staff is not authorized to wait for any period of time for the Customer to arrive and transfer their belongings to Campus Carriers or to finish the packing of Customer's belongings.
An Alternate Contact can be specified by the Customer. The Alternate Contact shall be responsible for being available during the entire duration of the pick up or delivery time and at the pick up or delivery location and must be authorized by the Customer to handle and abide by all of the terms of this Agreement. The Alternate Contact shall also be authorized by the Customer to handle and sign for the transfer of belongings to Campus Carriers or acceptance of belongings from Campus Carriers.
The Customer is responsible for picking up the boxes and any other packing materials distributed on campus or another location as specified by Campus Carriers. Distribution of packing materials typically occurs the week before the first scheduled on campus Pick Up Date and Time. The Customer will be notified of the procedures for picking up their packing materials.
Failure of the Customer to pick up their packing supplies may result in an automatic cancellation of services. If the Customer fails to pick up their packing supplies and their scheduled Pick Up Date and Time is within 7 days, cancellation and an assessment of a $100 cancellation fee may apply.
Third-party corrugated boxes or packing tape that is not distributed by Campus Carriers shall not be used by the Customer without the prior approval of Campus Carriers. If the Customer fails to pick up their packing supplies, and alternative boxes and packing supplies are approved by Campus Carriers, no refund shall be issued for packing materials that would have otherwise been distributed to the Customer had they picked up their supplies during the scheduled distribution of Packing Supplies.
The Customer acknowledges that Customer has inspected the boxes and packing materials provided to the Customer by Campus Carriers and that each is in good condition and suitable for storing Customer’s goods and belongings during the storage period.
The Customer acknowledges that Customer has reviewed, understands and agrees to abide by the Campus Carriers Packing Tips and Instructions. The Customer is solely responsible for packing Customer’s belongings properly and in a manner that is suitable for storage based on the Campus Carriers Packing Tips and Instructions. Customer belongings that have not been packed as specified in the Campus Carriers Packing Tips and Instructions may be denied pick up and storage services at the sole discretion of Campus Carriers.
Campus Carriers shall not be responsible for packing belongings into boxes or preparing belongings for transport and shall not be responsible for Customer's negligence or willful misconduct in packing or failing to adhere to the Packing Tips and Instructions. Campus Carriers shall be held harmless for damage to items or boxes that are packed improperly by the Customer. Improper packing includes but is not limited to boxes, plastic drawers, bins and suitcases that are packed beyond their maximum weight limits specified in the Campus Carriers Packing Tips and Instructions.
The Customer acknowledges that hazardous materials, explosives, firearms, flammable items, cash, high-value items, expensive jewelry, contraband, food, perishable items, soiled items, wet or damp items, and liquids should not be packed in Campus Carriers materials and shall not be stored with Campus Carriers. Furthermore, the Customer acknowledges that the Customer is liable for any damage that the Customer's stored items and belongings may inflict on the property of others while in storage or being transported.
Campus Carriers Packing Tips and Instructions - It is required that all aspects of Campus Carriers Packing Tips and Instructions are followed in order to avoid additional fees.
The Customer understands Customer’s responsibility for choosing and scheduling a date and timeslot that is suitable to Customer’s schedule. Campus Carriers does not guarantee that pick up will occur at a specific time during the Customer's scheduled date and timeslot due to unforeseen circumstances outside of Campus Carriers’ control. During the Customer’s chosen date and timeslot a Campus Carriers representative will arrive to pick up the Customer’s boxes and belongings. At the time of pick up, the Customer or Alternate Contact will sign a Pick Up Receipt detailing that the belongings specified on the receipt were picked up and are in the possession of Campus Carriers. Campus Carriers shall be held harmless for claim of loss for any items not detailed on the Customer’s copy of the Pick Up Receipt.
If a Customer or Alternate Contact is not available during their scheduled pick up date and time, or their belongings are not prepared and packed appropriately according to the Campus Carriers Packing Tips and Instructions a $100 Missed Pick Up fee may apply.
The Customer or Alternate Contact is permitted to add or remove items to a reservation at the scheduled pick up date and time. However, it is requested that every effort is taken by the Customer to add or remove items to their reservation prior to the 24 hour period before their scheduled pick up date and time via the Campus Carriers website. If an item is not listed on the Campus Carriers website and item list, a custom quote for the item can be obtained by e-mailing support@campuscarriers.com.
The Customer acknowledges that all pricing at the time of adding any additional items, either before the scheduled pick up or at the time of the scheduled pick up, is subject to the pricing at the time of making the addition and must be an item specified on Campus Carriers’ website and item list. Any items that are not on the Campus Carriers website and item list that are added at the time of pick up are to be noted on the Pick Up Receipt, reviewed by Campus Carriers, and assessed a fee based on size, weight and how complex the item is to pick up or deliver. Price assessment and adjustment of items added at the time of pick up is typically made within 30 days of the scheduled pick up day and time. Additionally, the pick up and storage of items that are not on Campus Carriers’ website item list, or items that do not match the descriptions and classifications on the Campus Carriers’ website item list, may be refused at the sole discretion of Campus Carriers. Any items added at the time of pick up or adjustments to be made due to inaccurate item classifications or overweight items (See: Packing Tips and Instructions), will be invoiced and payment is due upon receipt..
Items removed by the Customer or Alternate Contact from a storage reservation at the scheduled pick up date and time will be noted on the Pick Up Receipt and assessed by Campus Carriers in order to make any necessary price adjustments or refunds. Any refund assessed is limited to the amount paid by the Customer for the pick up, storage and delivery of the removed item. Assessment and any pricing adjustments are typically made within 60 days of the scheduled pick up date and time.
The Customer acknowledges that Customer is the lawful owner of the items being stored or are otherwise authorized to execute this Agreement on behalf of the lawful owner.
Customer personal belongings will be stored at the Campus Carriers’ climate regulated storage facility. Campus Carriers storage facilities are not climate controlled but rather climate regulated which means high ceilings, proper airflow, ventilation and humidity control is maintained to avoid any negative effects throughout the the storage period. The storage period shall be the time between the Pick Up Date and Time and Delivery Date and Time where Campus Carriers shall store Customer’s belongings.
Delivery service includes delivery to a Customer’s location, either on campus at the same university from which belongings were picked up, or to an off campus location within a 5 mile radius of campus. A $25 delivery fee will be incurred for any off campus deliveries within a 5 mile radius of campus. Deliveries occurring outside of a 5 mile radius of campus are subject to additional fees to cover the added cost of delivery and shall occur only at the sole discretion of Campus Carriers.
The Customer understands Customer’s responsibility for choosing and scheduling a date and timeslot that is suitable to Customer’s schedule. Campus Carriers does not guarantee that delivery will occur at a specific time during the Customer's chosen date and timeslot due to unforeseen circumstances outside of Campus Carriers’ control. During the Customer’s chosen date and timeslot a Campus Carriers representative will arrive to deliver the Customer’s boxes and belongings.
If a Customer or Alternate Contact is not available to receive their belongings from Campus Carriers during their scheduled Delivery Date and Time a $100 Missed Delivery fee may apply.
The Customer understands that Delivery must occur during the Delivery Schedule dictated by Campus Carriers. Typical delivery will occur within the week before Fall Semester/Quarter of each school year with additional earlier days for special interest groups at some universities. The Customer further understands that any special/custom delivery arrangements that fall outside of the Delivery Schedule dictated by Campus Carriers will occur at the sole discretion of Campus Carriers and shall incur an additional fee between $150 and$300 to cover the cost of staff and equipment for a special/custom delivery.
If Customer fails to choose a Delivery Date and Time, additional storage fees shall apply for each month or portion thereof after the first day of classes at Customer’s university at a rate of no less than $69 and no more than $99 per month or portion thereof. These extra storage fees are in addition to any special/custom delivery fees.
Customers interested in extending their storage beyond the first day of classes at Customer’s university for any given fall semester (or equivalent) are required to arrange the extended duration of storage with Campus Carriers by contacting support@campuscarriers.com prior to the deadline determined at the sole discretion of Campus Carriers and communicated by e-mail notification to the Customer e-mail address provided to Campus Carriers. Campus Carriers does not prorate any storage fees. Additional extended storage fees between $50 per month and $100 per month will apply.
Unless an official group delivery date and time is established by Campus Carriers to deliver items for Customers in extended storage, a fee between $150 and $300 delivery fee shall be assessed to cover the cost of equipment and labor for such special/custom delivery.
If Campus Carriers can not make contact with Customer within 60 days after the first day of classes at Customer’s university for any given fall semester (or equivalent) in order to setup a delivery date or an extended storage payment plan, ownership of all of the customer’s belongings may be assumed by Campus Carriers and may be disposed of at Campus Carriers’ sole discretion.
In the event that certain situations occur Campus Carriers may access the Customer's belongings without providing prior notice. Specific situations include but are not limited to 1) removal of items from the Customer's belongings that may be leaking, emitting fumes or odors or that may harm or endanger other personal property 2) security purposes 3) to repair damaged or wet boxes 4) to comply with a court order or law 5) to remove items not permitted for storage.
If for any reason you need to access your boxes and belongings before or after the normal delivery period, you must contact Campus Carriers by e-mail at support@campuscarriers.com to make such request and schedule a visit. A minimum 7 days notice is required when processing a special/custom delivery request allowing time to coordinate labor and equipment for such delivery. An additional fee between $150 and $300 shall be issued to Customer for special/custom delivery arrangements due to the cost of coordinating labor and any other resources outside of the Delivery Schedule. Special/custom delivery requests are granted at the sole discretion of Campus Carriers.
All reservations must be paid in full at the time of completing the Reservation Process. Reservations that are not paid in full shall not be processed or confirmed. Payment forms accepted include MasterCard, Visa, Discover and American Express credit or debit cards. In the event that the Customer's card cannot be authorized, the reservation shall not be processed until the Customer's account is paid in full. An e-mail confirming a successfully placed reservation will be received by Customer confirming that their reservation has been placed successfully.
If the Customer wishes to cancel their reservation, an email must be sent to support@campuscarriers.com with his/her reservation information including both Customer name and Order ID. The Customer acknowledges that fees for goods and services already provided shall not be refunded. Such fees may include, but are not limited to: cost of boxes and materials, fees for distributing boxes and materials, and any early retrieval fees. Cancellations made less than 7 days prior to Customer’s currently scheduled Pick Up Date and Time are subject to a $100 fee in addition to all other fees for goods and services already provided by Campus Carriers. All invoiced charges and fees are due at the time that invoices issued by Campus Carriers to Customer.
The Customer acknowledges that the maximum amount of insurance coverage available is $1500 and $2000 for those that purchase the Campus Carriers PLUS service. The insurance amount is limited to the apportioned value of items in storage claimed by the Customer during the Reservation Process.
The Customer acknowledges that insurance coverage included with a storage reservation covers damage in the case of loss and/or damage to stored goods from fire, hurricane, tornado, wind, vandalism, lightning, smoke, hail, building collapse, explosion and burglary.
Campus Carriers does not insure against improperly packed items, excessively fragile items, particle board furniture, minor damages such as scratches and dents caused by normal handling, damage to storage containers such as plastic bins or drawers and trunks, concealed damages, damage or loss of digital files, or any damage that occurs without evidence of physical damage to the exterior of the box, or items that were not packed according to the Campus Carriers Packing Tips and Instructions. Furthermore, there is no coverage for loss or damage caused by or resulting from war, flood, earthquake, vermin or climatic conditions such as rust, mold or mildew.
Unfortunately, particle board furniture is not designed to move once it is built. Since particle board furniture is popular among college students, Campus Carriers will accept these items and do everything possible to avoid damage, however due to the design and nature of these items, Campus Carriers shall be held harmless for any damage caused during the moving and storage of these particular items. It is recommended that the Customer wraps and protects particle board furniture to their best ability.
Campus Carriers shall not be responsible for loss or damage of an item that occurs before Campus Carriers takes possession of such items. This includes but is not limited to, damage that may occur to items while inside or outside the Customer's residence awaiting pick up.
Campus Carriers’ extent of liability for damaged items is the cost of restoring such property to its condition before moving and storage took place up to $150 per item listed on the Pick Up Receipt. For lost items, coverage is limited to the actual current and cash value of the items.
If the Customer wishes to make a claim of damage or loss, all other options for coverage including any coverage held by a parent must be exhausted first.
To place a claim of damage or loss, Customer must e-mail Campus Carriers at support@campuscarriers.com to request official claim information and claim forms. Customer acknowledges that all claims must be filed with Campus Carriers within 10 days from the Customer’s scheduled Delivery Date and Time.
Customer indemnifies, defends and holds Campus Carriers harmless from and against all suits, actions, damages, liabilities and expenses (including attorney's fees and court costs) in connection with bodily injury, death or property damage arising from or out of any occurrence in, upon, at or from the Customer’s Premises, or its agents, employees or contracts acts or omissions in the same.
At the time of delivery, the Customer or Alternate Contact will sign a Delivery Receipt detailing that the belongings specified on the receipt were delivered and to confirm that all items were received in satisfactory condition at which point Campus Carriers shall relinquish possession of the items to the Customer and shall be held harmless for any and all claims of damage or wrongdoing therefrom. Campus Carriers shall be further held harmless for claim of loss or damage for any items not otherwise specified on the Customer’s copy of the Delivery Receipt.
Campus Carriers is not responsible for any loss or damage to the Customer's belongings, boxes or their contents unless loss or damage is caused directly by Campus Carriers' negligence and willful misconduct. The maximum liability exposed to Campus Carriers is limited to and shall not exceed the fees that the Customer has paid for the Services rendered by Campus Carriers and the apportioned total declared value the Customer states during the Reservation Process.
The invalidity or unenforceability of any provisions of this Agreement shall not affect the validity or enforceability of any other provision of this Agreement, which shall remain in full force and effect.
Any Customer participating in the Ship-to-School program agrees to the additional terms detailed below:
The Customer agrees that when preparing their own belongings to ship as part of the Ship-to-School program, the Customer is responsible for packing their items according to UPS or FedEx shipping Packing Guidelines and all belongings shall be securely packaged in either a 24 in x 18 in x 16 in or 24 in x 18 in x 18 in box suitable for standard ground shipping. The Customer agrees that Campus Carriers is to be held harmless for any damage or loss caused by the third-party shipping provider. The Customer is responsible for obtaining all of the suitable shipping insurance for their shipped belongings as well as paying any and all shipping fees billed by UPS or FedEx. Campus Carriers’ liability for loss or damage of any individual parcel is limited to a maximum of $50 in coverage but is held harmless for any loss or damage unless loss or damage is caused directly by Campus Carriers' negligence and willful misconduct.
If the Customer fails to follow the Ship-to-School Instructions a fee of up to $25 may be applied to each package that the Customer ships as part of their Ship-to-School order.
The Customer agrees that a fee of $25/package applies to every package received, beyond the FOUR (4) packages included with each reservation, by Campus Carriers from either the Customer or an online store the Customer places an order and sets delivery for the Ship-to-School program. A final audit of the total number of packages received for the Customer will be conducted and billing will occur after such audit. The Customer agrees to pay all fees assessed upon issuance.
Given that some online stores will ship products in smaller packages and in an effort to limit the total number of packages handled by Campus Carriers and delivered to residence halls, Campus Carriers will consolidate any small packages by placing them into a Standard 24 in x 18 in x 16 in box for delivery. The number of packages received, temporarily stored and delivered to residence hall rooms will be determined after such consolidation occurs.
The Customer agrees to hold Campus Carriers harmless from any damage and delays in package delivery as it relates to receipt of the Customer’s purchases from online stores. The Customer understands that Campus Carriers is solely forwarding packages received to The Customer by way of pre-delivery to their residence hall room and does not have any responsibility for the quality of items or the shipping and return of the purchased items made by The Customer from online stores. The Customer further agrees and understands that if the Customer accidentally sends a package that the Customer does not want delivered to their residence hall room before their arrival, Campus Carriers can not prevent the delivery and these items, so long as they follow all other guidelines, will be delivered to the Customer’s assigned residence hall room.
All packages must arrive at the Campus Carriers Ship-to-School address no later than August 24, 2022. It is the Customer’s responsibility to make sure that any packages whether shipped by the Customer or from an online store, are set to arrive by the above-referenced timeframe.
Failure of the Customer to provide payment and delivery information for their Ship-to-School reservation by September 5, 2022 will result in the Customer’s belongings being disposed of and the Ship-to-School service being cancelled. Campus Carriers shall be held harmless for any loss or providing any refund of fees paid by the Customer related to the Ship-to-School service if the Customer does not provide all of the necessary delivery information and payment of fees.
The Customer agrees to hold Campus Carriers harmless for any loss, damage or delay of service as a result of the Customer not having followed every part of the Ship-to-School Instructions.